{"markdown":"# Service level & operations (template)\n\n**Target availability (paid tiers):** 99.5% monthly excluding scheduled maintenance announced ≥48h in advance.\n\n**Support:** Business hours email / ticketing; severity-based response targets should be attached to your order form.\n\n**Logging:** Application audit trail is retained according to `TEXTILE_OS_AUDIT_RETENTION_DAYS` (default 365). Configure log rotation on the host.\n\n**Incidents:** Document status page URL and on-call rotation outside this repository. After an incident, publish a short postmortem (root cause, customer impact, remediation).\n\n**Backups:** Operate filesystem or object-storage backups of `DATA_INSIGHTS_DIR`. This application does not replace enterprise backup/DR.\n\n*This file is a commercial template only — have counsel tailor SLA and DPA for your jurisdiction and customers.*\n"}